Planning and timing
What happens if someone doesn't turn up?
The short answer
We replace them, and the replacement is our risk rather than yours. On a fully managed booking this is automatic: we send someone else in place of the person who dropped out, and we don't invoice for the one who didn't arrive. Under an ongoing partnership we also commit to a replacement deadline, between two and six hours depending on the volume committed.
Why that is
In practice you defend against drop-outs with reserves rather than promises: for a larger event we brief more people than the site needs, and on a multi-day event that isn't optional but standard, because there a drop-out is statistically certain.
On the coordination track the position differs: there you are the employer, so registering and paying the replacement falls to you while we do the work of finding them. That difference is worth thinking through before deciding, because in an urgent moment it matters who holds the admin.
A real quote for your event
Date, headcount, venue. We send an itemised price within one working day.
- A real quote within 24 hours
- Replacement guarantee for drop-outs
- No minimum order
- A dedicated coordinator on every booking